There are several interactions we have with customers and potential customers which require that we collect personal data in order to fulfil the task. The extent to which we collect this data, and the situations in which it is necessary, are described below. Under the GDPR we have made clear the lawful bases under which all pieces of personal information are collected.
We are Divelements Limited, trading as SkyDemon, and we are a data controller of your personal data in the situations described below. You can contact us using the appropriate form on this website if you have questions or concerns regarding the data we may hold about you. We hold personal data for at least as long as we provide services to you, and then for a period afterwards where we deem it necessary to continue to manage our relationship with you, and also to fulfil our regulatory obligations.
We never disclose any of the personal information given to us to any third party except our payment processor, where a minimum set of data is transferred to facilitate the authorisation of payments. At no point is any payment information (card details) ever stored on our servers.
Part of our service includes cloud storage of data you may create in the course of using our product. This data, which includes routes you have planned and logs of flights you have undertaken, is kept on our server if you choose it to be. If your subscription expires, any data held will be deleted after a reasonable period has elapsed. While we store such data we may aggregate its anonymised contents for statistical purposes, in order to help us and others understand more about General Aviation and our customers in their work and hobby. Some examples of the analyses we may perform:
The resulting data may be posted publicly or shared with third parties. It may be sold or licensed. An example use of the data would be to help a regulator understand where we fly most in order to minimise the footprint of new airspace structures. If you wish your data to be excluded from these processes, contact customer support.
You have the right to complain to the Information Commissioner’s Office which enforces data protection laws: https://ico.org.uk/
When you sign up for a free trial we require your email address, full name and country where you live, in order to communicate details to you about your trial account and so that we have a bare minimum of information about who you are. We have a legitimate interest in holding these details.
We treat the starting of a trial as showing interest in our products, and from time to time we write emails to our trial users with information about what we've been doing. These emails are optional and can be switched off at any time.
A subscription for our service is a contract with us, and in addition to the information detailed above for Free Trials we require your full postal address and telephone number as part of that contract. These may be used to communicate with you an in emergency or to help solve an issue with our service. As part of our service we offer cloud storage of user-created data such as routes, logs and aircraft profiles. This data will also be held for a period of time after your subscription has ended.
From time to time we write emails to our subscribers (both current and expired) with information about what we've been doing. These emails are optional and can be switched off at any time.
We have a legal obligation to keep all invoices we issue to all customers, for auditing purposes. These invoices will include such personal information as your name, email address and full postal address.
For purchases of annual personal subscriptions you may change your mind within 30 days of making the purchase, and we will refund the full cost of the subscription upon request as long as you let us know your reasons.
For purchases of monthly subscriptions you may change your mind within 14 days of making the purchase, and depending upon whether you have used the service we will offer a proportionate refund for time you haven't used.
For purchases of gift certificates, you may change your mind within 14 days of making the purchase, and we will deactivate the certificate you have bought and refund your purchase in full. If the certificate has been redeemed, we will not normally be able to offer a refund.
For purchases of third-party airfield document products you may change your mind within 14 days of making the purchase, and we will refund the full cost of the product.
None of our policies affects your statutory rights as a consumer.